Frequently Asked Questions

Help Centre - Shopping and Ordering

Shopping and Ordering

How do I search for a specific products?

 

All you need to do is pick the category you are looking for, or just start typing in what you want in the search bar. If there happens to be no product, contact us and we’ll try to help.

What if the product I want is out of stock?

 

Nothing is unlimited so on the rare occasion of products going out of stock, contact us and let us know what you want or click on the ‘Get an alert when the product is in stock:’ under the product and we’ll drop you an email as soon as we have more stock in. You do need to be signed into your CeylonShop.lk account for this to work.

How does the online payment work?

 

We accept the following payment methods: Direct Online Bank Transfer, Visa, Mastercard, American Express, Maestro, Visa Debit, Dialog Easy Cash, Frimi, Mobitel MCash, DFCC Virtual Wallet, Sampath Vishwa & Cash On Delivery 7 days a week*. (Cash On Delivery Only for Selected Area)

How long it will take for my order to arrive after i make payment?

 

Generally, all orders are dispatched within a day of the order being placed. Delivery within 2 working days, If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

Return and Replacement Policy 

 

We allow returning of items only if they are still sealed and unused. The return of the product must be subjectively reasonable.They would have to be returned within 7 days of delivery. Returning it intact and unused will allow a full refund or a replace. You will have to inform us of a reason for return and whether you prefer a refund or an exchange. It is in our managements full discretion make the final decision in relation to return of a product post understanding the request in detail. You can always contact us for further details.

Should I pay to return my product?

 

If the product is being returned for any reason other than the delivery being the Expired/Wrong item, a customer has to take care of the postal charges for the returning the item.

Why has my order been cancelled?

 

There are very few chances of your orders being canceled and it happens for unusual cases such as the ordered product being out of stock or the provided payment details being invalid. If this is to happen, we will inform you immediately via email and you will have the paid amount reimbursed.

How can i cancel or amend my order? 

 

Canceling orders should be done instantly because of our orders being dispatched within a day.

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